To Our Loyal clariSEA Community,
Update: August 30th, 2020 - We set up the final equipment in our new location last week and our tube sealing machine was not working. We had been traveling to the old location to use it since early July. We did get it up and running this weekend and we are now catching up on orders. We are about 7-10 days behind and working as quickly as possible to get everything shipped to you. Everyone has been so patient and understanding. Thank you so much.
Update: July 27th, 2020 - There are shipping delays with order #s 15984 - 16307 that contain the Ocean Cleanser. Those orders will ship this Wednesday and Thursday. There continue to be extreme delays within the supply chain because of COVID-19. Those issues are causing production delays on our end. We are continuously working to get a grasp on it. The Organic Rosewater that constitutes the majority of our products has been the biggest challenge. The most recent batch of the Ocean Cleanser was supposed to be finished last week but its completion was delayed by a Rosewater delivery issue. We have received the Rosewater so now it's a matter of filling and sealing the tubes.
The current order processing time for all orders right now is 4-5 business days.
Update: July 17th, 2020 - We are back to our normal order processing time of 2-3 business days.
Update: July 8th, 2020 - We have been working hard over the past week to get set up for order processing in our new location. We will begin to process orders again on Friday, July 10th. I'm do sincerely apologize for the delay. I know many of our customers rely on our products to keep their skin clear and we do not take that lightly. If you need your order shipped out more quickly, please email us: customercare@clarisea.com. We have been working non-stop since the beginning of the pandemic to stay on top of order processing and we will continue to do that. Current order processing times are 5-7 business days. We will update you here when we are back to 3-4 days. That should be within the next 2 weeks. Thank you for your business and support!
Update: June 11, 2020 - We are currently processing orders 15598 - 15619. Orders containing the Pretty Skin Moisturizer, Pretty Skin Vitamin A + C Oil Serum & Boost and Daily Glow Clarifying Rose Cleanser will ship today, June 11th and Friday, June 12th as we fill those batches.
We continue to follow all necessary COVID-19 precautionary and preventive measures at our facility in order keep our team safe and our workplace safe, clean and sanitized.
We're moving at the end of June. We're not going far, just closer to the ocean. :) We’ll continue to ship orders during the move but we won't be able to re-stock products for about 2-3 weeks. We set the store’s stock quantities to exactly what's available. Once a product is sold out, plan on it being back in stock by July 15th. Once we're settled in our new home, we're looking forward to rolling out sustainable packaging updates, new products and better, more inclusive content. Check out the calendar below and feel free to email with any questions: alison@clarisea.com
June 12th - June 23rd : 30% Off All Orders with code JUNE30
June 22nd : Batch Making Stops
June 25th: Moving Moving Moving
July 6th : Batch Making Starts Again
July 15th : All or Most Items Back In Stock
August 1st: Sustainable Updates to Tubes, Salt Jars & Minis + Improved, Inclusive Content
Update: May 2, 2020 - We are currently shipping orders placed Wednesday, April 29th. A handful of older orders containing the Ocean Saltwater Cleanser will ship on Monday, May 4th. We are working as quickly as possible to fill all orders. We manufacture all of our products (except the soap bars) in house, in small batches. There have been some delays in the supply chain, which has lead to some orders being delayed shipping out. We are always working to improve our processes so this doesn't happen. We don't want to leave our customers hanging. Thank you for your continued support!
Update: April 26, 2020 - Thank you for all your orders and support! We are continuing to ship as quickly as possible. Today is Sunday, April 26th and we are shipping orders placed Thursday, April 23rd. The order processing lead time continues to be about 3-4 business days. Our worker bees are still staying home most days to stay safe, and to help keep the community safe. The biggest challenge we're facing these days is supplier lead times. Under normal circumstances, we could order a few gallons of Organic Glycerin or Organic Rosehip Oil from our USDA Organic suppliers, and they would ship within 3-4 business days. Now the lead time is about 2-3 weeks. Most suppliers have been inundated with orders for any ingredient or component involved in the manufacturing of hand sanitizer. The ingredients we order are not what is in demand, but since the suppliers are so backed up, we just have to wait our turn. So we diligently check our supplies and stay as far ahead on replenishment as possible.If you saw our stories recently, you know that we are working on a Hand Cream to rescue your hands from their current sad state. Once the product launches, we will work towards finding the best way to donate as many as possible to our local health care workers, who need it the most. Stay tuned for that! Over and out for now. - Alison :)
Update: April 6, 2020 - We are open and shipping orders. Order processing times are a little slower than normal because we are keeping our worker-bees at home most days to stay safe. Most orders ship within 3-4 business days, sometimes faster. If you need your order more quickly, feel free to email me directly: alison@clarisea.com. Thank you for your support!
From March 20, 2020:
The Coronavirus (COVID-19) situation is affecting our lives in so many different ways right now. One of the hardest ways seems to be the uncertainty that it’s causing.
So we wanted to send an update to our community describing the measures we are taking to keep our employees safe and healthy while keeping our business up and running.
As a small, family operated business we are able to stay nimble and adapt to the situation as it evolves. Our small crew of dedicated employees is our top priority. We are keeping the crew informed, trained and up to date on the latest guidelines. They are on a limited work schedule right now, only coming to work 2 days per week while still being paid full time.
We already wash our hands continuously throughout the day as required by industry protocols and will continue to do so with even greater frequency to keep everyone safe and healthy.
On a daily basis our facility adheres to both the Good Manufacturing Practices recommended by the FDA and the cleaning protocols required by the Department of Agriculture for our USDA Organic Certification. This means that we clean and disinfect our facility and equipment every single day, even on non-production days.
Our cleaning process includes washing all surfaces and equipment with an approved soap, then sanitizing all surfaces and equipment with a bleach water solution and finally disinfecting all surfaces and equipment with an approved Isopropyl Alcohol. This process, which we already had in place, will continue to make our facility a safe work environment.
We are continuing to follow all guidelines set out by our local and state officials as well as the Centers for Disease Control. We will continue to reassess the situation on a daily basis in order to do what’s best for our employees, our communities and our families.
As of Tuesday, March 24th, we are processing new orders in 2-3 business days. We are here if and when you need your skincare essentials.
Please take care of yourself and your loved ones.
Stay Well & Much Love,
Ali & the clariSEA Team